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Office Assistant 1

Posting Details

Position Information

Position Title Office Assistant 1
Classification Title Office Assistant 1
Posting Number C1700043
Employer State
Appointment Type
Appointment Term Permanent
Position Type Competitive Classified
Temporary Until
Salary Grade SG06

Posting Detail Information

Position Summary

The successful candidate will provide support within a busy customer call center.

The incumbent will:
-answer incoming calls
-transfer calls
-use a paging/intercom system
-enter work orders and distribute them to appropriate shop locations
-notify trades of emergencies
-handle customer requests and/or complaints
-service walk-in customers for the Customer Service Department within University Facilities.
-distribute keys
-assist and direct customers who stop at the reception window
-distribute temporary parking passes
-generate work orders from faxed requests
-file/run reports
-type new and edit existing Facilities Safety Manual updates
-sort and distribute mail as needed

Successful candidates in the position must be able to effectively communicate with co-workers, supervisors and the campus community. This position may require you to work in a team so the candidate should have strong interpersonal and teamwork skills. The candidate must possess and have proven positive customer service skills; must also possess good listening skills and be able to understand and follow written and/or oral instructions.

Since the activities of other employees depend upon the availability of the employee in this position, reliable attendance is a factor that will be considered when filling this vacancy.

Minimum Qualifications

1.Transfer Eligibility Requirement:you must have a current permanent appointment with a minimum of 1 year of service In a position or the same title or transferable
title.

2.Reassignment Requirement:You must hold the same title at the University at Buffalo.

3. Reinstatement Requirement:You must be a former State employee to request reinstatement to the title that was held {or
transferable title).

ALL APPLICANTS MUST MEET AT LEAST ONE OF THE ABOVE REQUIREMENTS.ANY APPLICATIONS RECEIVED THAT
DO NOT MEET AT LEAST ONE OF THE ABOVE REQUIREMENTS WILL BE CONSIDERED UNQUALIFIED AND WILL BE
DISCARDED.

A completed application Is required to be considered for this position.If you have received a canvass letter,DO NOT APPLY to this position. You must apply to the web address provided on your canvass letter.

Preferred Qualifications

Customer Service experience and knowledge of Microsoft Office Suite is preferred.

Physical Demands
Salary Range $28,865
Work Hours

Monday – Friday
8:00 a.m. – 4:30 p.m.

FTE 1.00
Campus As Assigned
Special Instructions to Applicants
Additional Information

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.

Contact Information

Contact's Name Facilities Human Resources
Contact's Title
Contact's Email Facilities-HR@buffalo.edu
Contact's Phone 716-645-5277

Posting Dates

Posted 05/19/2017
Deadline for Applicants 05/28/2017
Date to be Filled 05/29/2017

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Are you eligible to bid or transfer into this position based on either previous Civil Service employment or previous examination? (Please note, canvassed applicants must submit application materials directly to the website provided with canvass letter mailed to be considered for employment.)
    • Yes
    • No
  2. * Are you a current or past New York State employee?
    • Yes
    • No
  3. * How did you hear about this employment opportunity? (Please list specific source)

    (Open Ended Question)

  4. * List source mentioned above.

    (Open Ended Question)

Documents Needed To Apply

Required Documents
Optional Documents
  1. Resume
  2. Cover Letter